LifeChart.in endeavours to collect, process and treat the Personal Information of its users in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Data Protection Laws”).
INFORMATION COLLECTED BY THE WEBSITE/PLATFORM
The Website/Platform primarily collects and stores the Personal Information, as would be provided by you in the course of creating your account as well as accessing and using the services provided by the Website/Platform through the Website. With regard to creating an account and registering on the Website, the Website/Platform would generally process your name, phone number, e-mail address, age, date of birth, account information like user name, password and device information like preferences, time zone, uploaded images, location data, etc.
Website/Platform also automatically receives and records information on Website/Platform’s web server logs from the user's device including the Internet Protocol (IP) address. Website/Platform records IP addresses for anonymous statistical purposes, administration of this Website/Platform and associated servers, and to improve Website/Platform’s services.
PAYMENT RELATED INFORMATION
Please note that the Website/Platform does not access, store or keep any payment related data or information. All payment transactions happen using Secure Server Software through third party payment gateways and the Website/Platform does not have any control over the payment transactions, except for directing you to the payment gateway. Accordingly, the Website/Platform shall in no way be responsible or liable for any loss or damage due to any disclosure of your payment related information.
The Website/Platform hereby disclaims all its liability and shall in no way be liable or responsible for any loss or damage caused to you on account of intentional or unintentional disclosure of any Personal Information concerning your account and/or any information with respect to the online payment transaction using the credit card/debit card/cash card/net-banking/mobile wallet/UPI, etc. and/or the payment verification process.
USE AND DISCLOSURE OF COLLECTED INFORMATION
When any Personal Information is provided by you to the Website/Platform in the course of your access to the Website/Platform or for availing any services provided by the Website/Platform through the Website, that the Personal Information provided by you shall be used by the Website/Platform for the purposes of facilitating such request.
Website/Platform will not disclose your Personal Information unless the Website/Platform has received your permission or Website/Platform is required to disclose such Personal Information to comply with applicable laws and lawful requests by any governmental authorities.
The Website/Platform may collect any other information which may be mandatory to be disclosed and further may receive any other information via email or other method inclusive of contract with regard to specific services availed from the Website/Platform or any products bought from the Website/Platform, such information may not be made part of the User-Member’s Profile but shall be used only for addressing the specific need or concern of the User.
SECURITY OF PERSONAL INFORMATION
The Website/Platform takes all reasonable steps to comply with the applicable laws to ensure that the Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, the Website/Platform has implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you use the Website/Platform or create an account on the Website/Platform and any Personal Information you provide us online is securely encrypted.
While the Website/Platform strives to protect your Personal Information at all times, the Website/Platform cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your user name and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Website/Platform in case you access your account from a shared computer/electronic device.
The Website/Platform would also like to caution its users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine Website/Platform or by sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Website/Platform, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.
The Website/Platform does not sell, rent, loan, trade, lease or license any Personal Information collected from or provided by you.
ACCESS TO YOUR PERSONAL INFORMATION
In general, we use the information we collect to provide you with the best possible Services, and continually improve them over time.
- create user profiles through registration and import user contacts;
- analyze, improve, and customize the Services;
- provide customer and technical support for the Services;
- conduct surveys, research, and audits;
- receive user feedback;
- provide information to our representatives and/or advisors, such as our attorneys, accountants, and others to help us comply with legal, accounting, or security requirements;
- detect, prevent, and investigate actual or suspected fraud, hacking, infringement, or other misconduct involving the Services;
To protect the privacy and security of our users, the Website/Platform will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Website/Platform.
The Website/Platform requires that the User visiting and using the services are above 18 years of age however some service information is accessible to children under the age of 18 as well. However, it is stressed upon that the Website/Platform is not designed or intended to be attractive to be used by children under the age of 13 and no personal identifiable information of children below the age of 13 is collected knowingly. If you are under 13 years of age, please do not use any of the services provided by the Website/Platform at any time or in any manner. If it comes to the knowledge of the concerned parent regarding sharing of any information of a child under the age of 13, contact the Website/Platform immediately. We will take appropriate steps and delete the data from the Website/Platform’s systems.
COMPLAINTS AND GRIEVANCE REDRESSAL
Website/platform addresses discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, THE Website/Platform has created a specific email address ‘firstname.lastname@example.org’. User is supposed to send email at this email id with complete required information.